Our aim is to help you as best we can and we endeavour to do this in a highly professional way. Sometimes there may be a difference in opinion as to the service you received. Being human, sometimes our standard of care may have been less than we desired, or a misunderstanding may have occurred. We would welcome constructive criticism or comments on the service we provide. If you tell us where problems have arisen it gives us the chance to put things right. We try to provide the best possible service.
If you have any complaints about the service that you have received from the doctors or staff working for this practice you are entitled to ask for an explanation. Please download the complaints & suggestions policy below:
JFMC Complaints - Patient Information Leaflet & Form 2023 (PDF, 137KB)
We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. If you remain dissatisfied with the response to the complaint you have the right to complain to an alternative body. (see below)
If you wish you can choose to submit your complaint directly to the practice or to the Commissioning board.
NHS Commissioning Board – NHS Dorset
If you want to make a compliant about primary care services to the commissioner please contact NHS Dorset.
You can do this by:
By Telephone: 01305 368926
By email: firstname.lastname@example.org
By writing: NHS Dorset, Vespasian House, Barrack Road, Dorchester, DT1 1TG
Parliamentary and Health Service Ombudsman
If you remain dissatisfied after the complaint process has been completed you have the right to escalate your complaint to the Parliamentary and Health Service Ombudsman.
You can do this by:
By Telephone: 0345 015 4033
By email: email@example.com
By writing: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
In person: at any Citizens Advice Bureau in Dorset, Poole or Bournemouth
By telephone: 0300 111 0102
By email via the website: www.healthwatchdorset.co.uk
The Independent NHS Complaints Advocacy Service
By telephone: 0300 343 7000
Via their website: www.dorsetadvocacy.co.uk
A free confidential service that arises and supports people who are complaining about the NHS. The service is independent of the NHS and is currently provided in Dorset, Poole and Bournemouth by Dorset Advocacy.
Independent Mental capacity Advocate (IMCA) Resource
By telephone: 0845 3891762
IMCA’s are a legal safeguard for people who lack the capacity to make specific important decisions: including making decisions about where they live and about serious medical treatment options. IMCA’s are mainly instructed to represent people where there is no one independent of services, such as a family member or friend, who is able to represent the person.
The Care Quality Commission
By Telephone: 03000 616161
Via their website: www.cqc.org.uk
You can contact the CQC if you are unhappy with a service even when you don’t want to make a complaint.