The quickest way to request an appointment or another service, is by using the below Systmconnect options for either Medical Requests or Admin Requests.
Request a medical appointment, medication or administrative help by selecting the relevant box and providing the information requested.
Our phone lines are open between 8.00am and 6.00pm (closed for lunch 12.30pm to 2.00pm). Please note the line is very busy between 8.00am and 10.00am so you may wish to avoid these times if you wish to get through more easily.
Once connected, if you are requesting an appointment or a medical service you will be asked to complete an online request, using the above link. If you need support with this, our reception team can help you to complete a request over the phone.
The standard appointment time with a doctor or nurse is 10 minutes. Please let us know if you think you may need a longer time.
Minor operations and coil fittings need to be discussed and agreed with the doctor before they are booked, so please provide this information in your online request or when speaking with the reception team.
Improved Access to General Practice Services
To help improve access to appointments for our patients, in particular during evenings and at weekends, you may be offered an appointment at the Urgent Treatment Centre at Royal Bournemouth Hospital. If you would like one of these appointments, please speak to reception who can arrange this for you. It may be necessary for us to offer you an appointment at the Urgent Treatment Centre between Monday and Friday during our normal opening hours if we have no available appointments in the practice. Out of hours you can also call 111 where a triage process will determine whether an appointment is needed before directing you to the most appropriate service.
Appointments at the Urgent Treatment Centre are pre-bookable (unlike A&E) so waiting times following your arrival are similar to being seen in the practice. The Urgent Treatment Centre is located close to the entrance to A&E, and is clearly signposted.
Urgent Consultations (initially by phone)
Each day from 8.00am until 10.00am there is a telephone triage system in place. This service is for those patients who have a medical problem that cannot wait for a routine appointment. Please call the surgery and leave your details and the duty doctor will call you back to discuss the problem. If an examination is required you will be asked to attend the surgery at a given appointment time.
Patients that have chronic / on-going problems are encouraged to make appointments with their own doctor or nurse to provide continuity of care
Telephone Appointments
If your problem does not require you to be examined, you may prefer to book a telephone consultation. All doctors have these appointments available on a daily basis.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10.30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
If you have a child who is unwell with a temperature, it will usually be much quicker and safer for them to be brought to the surgery to be seen.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.