Please telephone 01202 522622 (option 1) for all enquiries about appointments.
The lines are open between 8.00am and 6.00pm (closed for lunch 12.30pm to 2.00pm). Please note the line is very busy between 8.00am and 10.00am so you may wish to try to avoid these times if you wish to get through more easily.
The standard appointment time with a doctor or nurse is 10 minutes. Please let us know when you are booking the appointment if you think you may need a longer time.
Minor operations and coil fittings need to be discussed and agreed with the doctor before they are booked, so please book a normal appointment with your doctor to discuss these types of problems.
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Improved Access to General Practice Services
To help improve access to appointments for our patients, in particular during evenings and at weekends, you may be offered an appointment at the Urgent Treatment Centre at Royal Bournemouth Hospital. If you would like one of these appointments, please speak to reception who can arrange this for you. It may be necessary for us to offer you an appointment at the Urgent Treatment Centre between Monday and Friday during our normal opening hours if we have no available appointments in the practice. Out of hours you can also call 111 where a triage process will determine whether an appointment is needed before directing you to the most appropriate service.
Appointments at the Urgent Treatment Centre are pre-bookable (unlike A&E) so waiting times following your arrival are similar to being seen in the practice. The Urgent Treatment Centre is located close to the entrance to A&E, and is clearly signposted.
Urgent Consultations (initially by phone)
Each day from 8.00am until 10.00am there is a telephone triage system in place. This service is for those patients who have a medical problem that cannot wait for a routine appointment. Please call the surgery and leave your details and the duty doctor will call you back to discuss the problem. If an examination is required you will be asked to attend the surgery at a given appointment time.
Patients that have chronic / on-going problems are encouraged to make appointments with their own doctor or nurse to provide continuity of care
If your problem does not require you to be examined, you may prefer to book a telephone consultation. All doctors have these appointments available on a daily basis.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.