Important: Online Consultations
Our GP appointment request system is designed to help you request a GP appointment quickly, without the need to speak with a receptionist. All requests will be reviewed by a doctor, ensuring safe and appropriate care.
- Urgent medical requests will be prioritised and contacted on the same day, please submit urgent requests before 10.00am if possible.
- For patients without internet access, our reception team will be able to help you, taking details of the request over the telephone.
- The service is available between 6.00am and 6:30pm Monday to Friday. Only non-urgent requests can be submitted after 3:00pm.
- No login is required, just select the most appropriate box under Medical request or Admin request, then submit your request.
- To request a nurse appointment – please call the practice as usual.
The quickest way to request an appointment or another service, is by using the below Systmconnect options for either Medical Requests or Admin Requests.
Request a medical appointment, medication or administrative help by selecting the relevant box and providing the information requested.
Our phone lines are open between 8.00am and 6.00pm (closed for lunch 12.30pm to 2.00pm). Please note the line is very busy between 8.00am and 10.00am so you may wish to avoid these times if you wish to get through more easily.
Once connected, if you are requesting an appointment or a medical service you will be asked to complete an online request, using the above link. If you need support with this, our reception team can help you to complete a request over the phone.
The standard appointment time with a doctor or nurse is 15 minutes. Please let us know if you think you may need a longer time.
Minor operations and coil fittings need to be discussed and agreed with the doctor before they are booked, so please provide this information in your online request or when speaking with the reception team.
Improved Access to General Practice Services
To help improve access to appointments for our patients, you may be offered an evening or weekend appointment at our primary care site, in East Way, BH8 9PU. We hold the following services at our East Way site:
- Extended Access evening and weekend GP appointments
- Physiotherapy appointments
- Weekend vaccination clinics
Daytime and Evening groups including: Book Club, Coffee Morning, Friendship Group, Diabetes Support Group, and more . Please follow this link Central Bournemouth Primary Care Network - James Fisher Medical Centre to view a list of groups available in 2026.
During out of hours from 6.30pm to 8:00am on weekdays, plus all weekends and on bank holidays.
You can call 111 where a triage process will determine whether an appointment is needed before directing you to the most appropriate service.
Telephone Appointments
Once your request has been triaged by a doctor, If your problem does not require you to be examined or seen face to face, you may be offered a telephone consultation. All doctors have telephone appointments available on a daily basis.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10.30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
If you have a child who is unwell with a temperature, it will usually be much quicker and safer for them to be brought to the surgery to be seen.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.