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GP Patient Survey

2021 results of the GP Patient report have been published and show that 92% report their overall experience of this practice as Good.   

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Dear James Fisher Community

 

The way that you can access services is changing from 1st June 2021.

 

The James Fisher Medical Centre has kept its doors open with patients seen face to face every working day of the pandemic. In addition, we have worked weekends and Bank Holidays to provide the Covid Vaccination Clinics. Your messages of support have meant a great deal to morale in every corner of the Practice during a time of constant adaptation.

Our planned changes are based on recommendations from our advisory bodies, alongside our desire to provide a safe service, which is sustainable for all our staff, and which can be fairly accessed by all. We will retain any precautions that we deem necessary to protect our more vulnerable patients for as long as is needed.

 

The System From June 1st 2021:

 

  • ROUTINE TELEPHONE appointments can be booked with the GP of your choice

 

  • Face-to-face appointments with a GP or other suitably qualified professional might be arranged following a phone contact with a GP and will be prioritised on clinical need.

 

  • SAME DAY problems that GENUINELY CANNOT WAIT will be managed by an emergency doctor and should be called in between 8am and 11am

 

  • E-consult will be accessible during reasonable hours and will result in brief advice only. In fairness to all patients it should not be used as a shortcut into the appointment system.

 

We ask that you carefully consider whether your problem warrants discussion with a GP and in what timescale. GP contacts are up 25% on figures 2 years ago and the promised extra GP numbers to meet demand have not materialised, meaning that our service is more stretched than ever.

Please consider other avenues to seek help alongside our own, including the NHS website, local pharmacies and MSK Dorset. Whilst many problems can be self-limiting we actively encourage your contact if symptoms are of significant concern.

Many thanks for helping us to provide a safe and sustainable primary care service.

"Improved Access to General Practice Services 

To help improve access to appointments for our patients, in particular during evenings and at weekends, you may be offered an appointment at the Urgent Treatment Centre at Royal Bournemouth Hospital. If you would like one of these appointments, please speak to reception who can arrange this for you. It may be necessary for us to offer you an appointment at the Urgent Treatment Centre between Monday and Friday during our normal opening hours if we have no available appointments in the practice.  Out of hours you can also call 111 where a triage process will determine whether an appointment is needed before directing you to the most appropriate service. 

 

Appointments at the Urgent Treatment Centre are pre-bookable (unlike A&E) so waiting times following your arrival are similar to being seen in the practice.The Urgent Treatment Centre is located close to the entrance to A&E, and is clearly signposted."

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WESSEX HEALTHIER TOGETHER -

This website provides useful information and resources for parents & carers of young children to ensure they receive the "right care at the right time from the right person". 

Please click on the link to find out more:  Wessex Healthier Together

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